Insurance Follow Up

Regardless of your organization’s size or requirements, CAC has the resources necessary to assist in converting your medical claims into cash.

The challenges providers face in this process have increased significantly over the years. The complexity of insurance billing, carrier payment policies, timely filing requirements, and managed care contracts are resulting in an increased number of delayed or rejected insurance claims.

Maintaining a positive cash flow requires an increase in the frequency of quality, manual interventions to resolve these unpaid claims. Don’t write off your medical insurance billings to contractual losses because you don’t have the necessary systems to address the volume of your denied/rejected claims.

Through our HIPAA compliant software, the knowledgeable medical billing staff at CAC will submit and track your claims, regardless of age or payor, to ensure that they are paid quickly and accurately. Contact one of our consultants today to learn more.

Terms & Conditions


The following terms and conditions (“Terms and Conditions”) govern your use of the World Wide Web Site located at (this “website”). By accessing, viewing, or using the content, material, or services available on or through this website, you indicate that you have read and understand these Terms and Conditions, and that you agree with them and you intend to be legally bound by them. If you do not agree to these Terms and Conditions, you are not granted permission to use this website and must exit immediately.

THIS WEBSITE IS OWNED BY COMMERCIAL ACCEPTANCE COMPANY (“CAC”), A DEBT COLLECTOR. CAC IS ATTEMPTING TO COLLECT A DEBT AND ANY INFORMATION CAC OBTAINS WILL BE USED FOR THAT PURPOSE. By using this website, you certify that the information you are providing is accurate and that CAC may rely on the information provided and further, you authorize CAC to utilize any provided information in CAC’s preparation of its response to any request that you make.

Contacting You:

By using our website you agree that CAC, in order for it to service your account or to collect any amounts you may owe, CAC may contact you by telephone at any telephone number that you provided to CAC or to parties under contract with CAC and/or is associated with your account, including wireless telephone numbers, which could result in charges to you. We may also contact you by sending text messages or emails, using any wireless telephone number or e-mail address you provided to CAC or to parties under contract with CAC and/or is associated with your account. Methods of contact may include using prerecorded/artificial voice messages and/or use of an automatic dialing device, as applicable. I/We have read this disclosure and agree that CAC may contact me/us as described above.

Disclaimers and Limitation of Liability:

This website, the website materials on and in and made available through this website, and the services, information, and products offered by CAC, in connection therewith are made available “as is” and “with all faults” and CAC make no representations or warranties, and disclaim all representations and warranties, with respect to this website, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Use of this website is entirely at your own risk.                                                                                                                                                                  

CAC shall not be liable for any special, indirect, incidental, consequential, exemplary, extra-contractual, or punitive damages of any kind whatever, including, without limitation, lost revenues or lost profits, which may or do result from the use of, access to, or inability to use this website, the website materials on and in and made available through this website, or the services, information, and products offered in connection therewith, regardless of legal theory, whether or not any party had been advised of the possibility or probability of such damages, and even if the remedies otherwise available fail of their essential purpose.

Privacy Statement: CAC has a Privacy Notice setting out CAC’s online information gathering and dissemination practices with respect to the website. The Privacy Notice is incorporated into these Terms and Conditions by reference, as if set forth fully herein.

Governing Law and Jurisdiction:

These Terms and Conditions, including, without limitation, the Privacy Notice, represent the entire agreement between you and CAC with respect to the subject matter hereof, and supersede any and all prior and contemporaneous written and oral representations, understandings, and agreements, express and implied, and will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania. By accessing, viewing, or using the works, content, or materials on this website, you consent to the exclusive jurisdiction of the federal and state courts presiding in Pennsylvania, the state of incorporation for CAC and agree to accept service of process by personal delivery or mail and hereby waive any and all jurisdictional and venue defenses otherwise available.

Termination of Rights:

CAC reserves the right to terminate your access to this website in the event that you violate

these Terms and Conditions or for any reason whatever or no reason, with or without notice, in addition to any and all other remedies available at law or in equity.

Changes to these Terms and Conditions:

These Terms and Conditions may be changed at any time. CAC reserves the right to add, modify or delete any information on this website at any time, with or without notice. Any change to these Terms and Conditions shall be effective as to any visitor who has visited the website before the change was made. Without limiting the generality of anything else, CAC makes no commitment, and disclaims any duty, to update this website or any of the information obtained through this website, and it shall not be responsible for any errors or omissions in the website.


You agree to indemnify and hold harmless CAC, and its directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your violation of these Terms and Conditions.

Privacy Policy

This Privacy Notice sets forth the information gathering, use, and dissemination practices of Commercial Acceptance Company (“CAC”) in connection with the World Wide Web site located at (“website”). This Privacy Notice addresses CAC’s practices regarding information collected only directly through or from its website – it does not address or govern any information gathering, use, or dissemination practices related to information collected other than directly through or from its website, including, without limitation, from or via telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media. By using our website, you consent to our privacy policy.

CAC collects, uses, and stores information on the domain you use to access its website, the Internet address of the site from which you linked directly to its website, and the date and time of your visit to its website. This information may be used to measure the number of visitors to the various pages on the CAC website, to help make improvements to the information contained on the site, and to better serve site visitors through special marketing and service programs, among others. CAC also collects, uses, and stores the e-mail addresses of users that communicate with CAC via e-mail, information knowingly provided by website users, and information regarding which website pages users’ access.

Personal information contained in e-mail sent by individuals may be used by CAC to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service CAC provides.

CAC does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, including parties under contract with CAC, servicing you and your account or with whom CAC has entered into a corporate transaction, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Except as necessary for CAC to provide the services, information, or products requested by a website user, or except for the disclosures identified in the preceding paragraph, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to CAC through or from its website, prospectively retained by CAC, used by CAC for secondary purposes, or disclosed by CAC to third parties where permitted by law, by contacting CAC via postal mail at the address set out below, by phone at +1.800.690.3857 or fax at +717.901.5565.

While CAC may undertake efforts to see that another party to which CAC shares personal information is under a contractual obligation to use the personal information solely for the purposes for which the information was disclosed by CAC, CAC exercises no control over such parties and CAC is not responsible for their conduct, actions, omissions, or information handling or dissemination practices.

Although we believe that the website is secure, E-mail posted or sent through this website could be intercepted by unauthorized individuals. To protect against interception by such unauthorized individuals CAC has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. Additionally, to further safeguard this information, our employees are asked to agree to CAC’s Confidentiality Agreement, and are subject to disciplinary action up to and including termination of employment if they fail to follow signed agreements.

In your communications with CAC, whether by email or U.S. Postal Service, be sure to include your name, your mailing address, the CAC account number, creditor name, and creditor account number so that we may process your inquiry and respond promptly. Without complete information, we will be unable to respond to your request.

If you do not wish to communicate with CAC by email regarding a debt that has been placed for collection with CAC, non-email correspondence regarding that account should include the account information as described above and should be sent by U.S. Postal Service. The address for mailing inquiries is:

Commercial Acceptance Company
2300 Gettysburg Road
Camp Hill, PA 17011


CAC may change this Privacy Notice at any time. Notice of any new or revised Privacy Notice, as well as the location of the new or revised statement, will be posted on the website for at least 60 days after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Notice since their last visit. Any change to this Privacy Notice shall be effective as to any website user who has visited the website before the change was made.


State and Federal Disclosures

Commercial Acceptance Company is required under certain State and Local laws to notify consumers of those states or localities of their rights.  The following does not contain a complete list of the rights consumers have under Federal, State or Local laws:

California – The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language.  Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or

Colorado – A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.


Local Colorado Office, Phone: (303) 920-4763, Address: Building B, 80 Garden Center Suite 3, Broomfield, CO 80020.

Massachusetts – NOTICE OF IMPORTANT RIGHTS:  You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment.  Any such oral request will be valid for only ten (10) days unless you provide written confirmation of the request postmarked or delivered within seven (7) days of such request.  You may terminate this request by writing to the debt collector.  You may contact our offices during the following times: Monday through Thursday 8:00AM to 9PM, and Friday 8:00AM to 5:00PM Eastern Standard Time.

New York City – New York City Department of Consumer Affairs License Number: 1323004-DCA  

New York State – Debt collectors, in accordance with the Federal Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:

(i) the use or threat of violence;

(ii) the use of obscene or profane language; and

(iii) repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:

  1. Supplemental security income;
  2. Social Security;
  3. Public Assistance;
  4. Spousal support, maintenance (alimony) or child support;
  5. Unemployment benefits;
  6. Disability benefits;
  7. Workers’ Compensation benefits;
  8. Public or private pensions;
  9. Veterans’ benefits;
  10. Federal student loans, federal student grants, and federal work study funds; and
  11. Ninety percent of your wages or salary earned in the last sixty days.

This communication is from a debt collector.  This is an attempt to collect a debt and any information obtained will be used for that purpose.